SaaS METRIC OF THE WEEK: USER ADOPTION - measuring which new users could turn into paying customers (and which are going to drift away). Everything you need to know is in this article - it’s a comprehensive and very deep dive (because these metrics differ between businesses and between cohorts of users).
VENTURE CAPITAL: Significant news came in late last week from Sequoia Capital (specifically its U.S. and Europe business). In this blog past Sequoia Cap have announced a massive change to its business model by ending the traditional 10-year fund cycle and setting up a single permanent fund called the "Sequoia Fund" that will contain other funds in it and also will become a registered investment advisor (RIA) which will give them access to different asset classes such as crypto and seed investments. This will also give LPs the flexibility to pull their money out anytime (vs. traditionally waiting for distributions) and proceeds from the various sub-funds will return directly into the overarching Sequoia Fund.
TEAM MANAGEMENT: Ouch - I seriously need to make an infographic of this and put it on my wall - I've got some work to do as I'm guilty of more of the DO NOT's in this article than I want - it's discussing how to hold employees accountable without micromanaging them.
PLANNING: For many of you your financial end-of-year is fast approaching, so question: How Dynamic Is Your Revenue Plan this year? 2020/2021 may have forced multiple re-forecasts for your business and who knows what BS 2022 is going to throw down (although hosting a Taco Tuesday on 2/22/22 will be my highlight). Anyway - who knows what could stall or even reverse your growth aspirations, so it's time to pull operational techniques from other departments (ie your Dev squads Agile ways) to create a more dynamic revenue plan - take a good read of this article from SBI for hot tips on avoiding poor Sales-based strategic planning. It even comes with an (OK-ish) downloadable planning tool (which I took the liberty to snag and sacrifice my email address for you) and First Round Capital feels the same way - Annual Planning is Killing Your Growth - but take a different tack - building a three-year plan!
CASE STUDY: You may have already forgotten but last month Facebook (and Instagram and WhatsApp) all went offline (so Meta). It was 7 hours of high drama at the time FYI. The team at Cloudflare has run a full postmortem on this event to help us all understand how facebook disappeared from the internet. TL;DR it was DNS, it's nearly always DNS.