Top 10 in Tech — A weekly top 10 for B2B tech operators: SaaS metrics, pricing, retention, GTM, fundraising and product strategy. Published every Friday.

The weekly top 10 for B2B tech operators · Every Friday

393 issues · Every Friday since 2018 · 09:00 NZT
Issue 393

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SaaS METRIC OF THE WEEK

WIN RATE: This is calculated via closed-won deals divided by qualified opportunities. It's easy to track, and also easy to ignore while everyone stares at their pipeline. According to Jason Lemkin, Owner.com took theirs from 38% to 53% in 10 weeks by having AI score every sales call. Check this list of ways to move it runs from pricing and qualification to the deals that ghosted you.

APPLE

One for the Digital Marketers - Your iPhone retargeting numbers might be about to look weird. AdExchanger reports iOS 27 is quietly blocking hundreds of programmatic data companies across every browser on the phone. Is Apple now a shadow ad regulator?

VENTURE

Corporates are now also on the Cap Table for almost every big AI round. About 88% of US AI deals have some kind of corporate (BUT - Nvidia wrote most of that). Looking at KPMG's Q3 Venture Pulse - corporate VC hit $532.8B at the end of Q3 -  already a record year, and 14 deals above $1.5B. PitchBook's new note also prices market entry into the AI frontier at about $100B over five years.

AI

85% of enterprises are working on agentic AI, but only 5% have one in production that pays its way. Uber's agentic coding usage went from 32% to 84% across \~5,000 engineers in a month. The year's token budget was gone by April. That's one of the cases in Ray Rike and Peter Buchanan's rundown of the six things stopping agentic AI from paying off.

VIABILITY

This one is for you early-stagers - Sylvia Huang's guide to early-stage viability lays out what to watch at each step. Good stuff in here - from pre-revenue intent through retention, repeatability, and unit economics to tell them apart.

SECURITY

Tunguz's 2026 survey of 455 senior technical builders. Cloudflare hosts 62% of agent sandboxes. 45% route across models. 48% review AI logs with coding agents. And security is now the #1 headache, up from sixth last year.

PRICING

If you're selling agents by the seat, your buyers have moved on. G2's 2026 survey of 1,019 B2B decision-makers - 57% now prefer pay-as-you-go (38% last year), 19% pay-per-outcome, and only 9% call per-seat the fairest model. And 30% would consider switching vendors for better agent capabilities.

PRO-RATA

Your next round may get crowded by investors you already have. Hunter Walk expects more pro rata conflicts - because early rounds are bigger, rounds land faster, Series B and C can still return 20-100x in the best cases, and have buyers ready to go in Secondary Markets.

PRODUCT vs SALES

The default fix for weak sales is more features. So check out Sylvia Huang's checklist, which tells you whether that's right: prospects who vanish after asking about price or stall-out while onboarding point to the sales process. Users who buy, skip the core workflow, and never renew point to the product.

CASE STUDY

Bending Spoons is basically a holding company for once-great tech that's been put out to pasture: Evernote, WeTransfer, Vimeo, Eventbrite, AOL, and now Airtable and Miro too (both bought for around 90% below their peak valuations). Lemkin pulls apart how they run them - about 60 people on Vimeo, and AI writing 90%+ of the code. All part of a weirdly profitable portfolio: Q2 revenue $704M, up 126%.

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Issue 392

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SaaS METRIC OF THE WEEK

I bet if you asked any founder their growth rate, you would probably get it instantly. But if you ask how long it takes to earn back what they spent winning a customer.........crickets. But that's the number investors check first. Median B2B SaaS is 16 months, top quartile under 6.

MANAGEMENT

Ever feel weird running a startup like it's a friggin' classroom? If you nodded your head, you're not alone. This piece unpacks "educational trauma" — why many leaders default to teacher mode, and how to build an adult-to-adult culture instead.

CAPITAL

Anyone who's raised here has heard the dreaded phrases: "Too early," "too crowded," "not in our thesis" - VC-isms. This article breaks down the _real_ reasons VCs say no. 10 rejection themes, decoded with some brutal clarity. A must-bookmark/read in prep for your next raise.

CODE REVIEW

Code review is DEAD! Here are 16 things Thorsten Ball (he literally wrote the book on building interpreters) believes about where software development is heading. A few that'll start a fight in your engineering channel: code review dies, unit tests might too, and most bugs won't be coding bugs - they'll come from asking for the wrong thing.

SCALE

Think $250K ARR per head is great? According to this ICONIQ report, the top AI companies (at $100M+ ARR) do $655K, top quartile is $890K. That's a $200M company running with about 300 people vs. 800. Also, at $100M+ ARR, the median grows 115%, keeping 90% of revenue before expansion, as it does at $655K ARR per employee.

PRICING

Fast follow from #6, here's that margin squeeze from the inside. If you're pricing an AI product right now? Read this - the real unit economics for the AI product Candor: $2.50 to run an interview, $7 to buy one, and a free trial that costs him $68 a signup. The whole pricing model is in a public spreadsheet (you can copy). Oh but here is the gotcha nobody budgets for - upgrading the model made the product better but burned 25-35% more tokens.

TOP 100

a16z's Top 100 Consumer AI Apps is out, and this time it adds actual US card-spend data - which is key! Only 4.5% of US consumers pay for ChatGPT, Gemini, or Claude. The top 1% of payers average \~$903/month and outspend the entire bottom half combined.

MOAT

Another follow from #6 - if the models are commoditizing, what's left to defend? Dan Hockenmaier has a one-hour Moat test for ya! Find the compounding advantage - switching costs, network effects, economies of scale, or data. Speed, brand, a great team, and funding don't count (he calls those "fuel"). Then check what the team actually works on every day (not what the strategy deck says).

CASE STUDY

YOU SUCK - 12 companies whose first product flopped. YouTube was a video dating site, so few users that it turned to Craigslist. Slack was the internal chat tool inside a failed game called Glitch. Bill Kerr's roundup of first products that were dumpster fires.

Issue 391

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SaaS METRIC OF THE WEEK

CLTV to CAC Ratio: This is the classic signal of go-to-market efficiency. Everyone quotes 3:1 (too low, likely not PMF; too high, you ain't spending enough on marketing) — but this breakdown goes deeper with benchmarks by sales motion (PLG vs. enterprise), contract size, and stage. Bonus: includes a free model template to run your own numbers.

GROWTH

Testing new marketing growth tactics takes a lot of resources, and most of us often don't have much time to run experiments. So check this Google Doc from Dashly where they collected 100 growth marketing hypotheses tested by a bunch of their experts. (includes ad retargeting, wait list for product launches, niche glossaries, etc).

SALES

Don't be surprised if you land a sales rep from a big company who met quota at their last job but gets 0% with you - these kinda reps succeed on product-market fit, tight process, and real support. Take away any one of the three, and they close nada, because they'd have to invent the sales process deal by deal. The fix is in the article - you gotta click it!

AI PRODUCTIVITY

John at SuccessVP hosted a dinner of CROs and CCOs in New York in September. They're still struggling to find the AI productivity gains. His read: the models aren't the bottleneck anymore; deployment is. Someone has to connect the context, build the evals, and define what done means.

AI WARS

The competition continues, and a16z's David George thinks the AI model rankings no longer matter. We can swap models task by task, so switching costs are gone and pricing is a race to the bottom. What's left is who creates new customer behavior and who owns distribution. (His bet is OpenAI on both behavior and distribution - I'm not sold on that).

SYSTEMS THINKING

Follow-on from # 6 above. As a former Systems-and-Design-Thinker-for-a-job (and Ecologist), I'll take any excuse to quote Donella Meadows. Tunguz gives me one: Donella says writing code by hand is no longer economically productive, so what's left is the system. Also - let's take the three properties of great system design, resilience, self-organization, and hierarchy, and apply them to AI coding. The code writes itself now. The job is designing the loop that decides whether it's right.

RAISE

Metrics don't get you funded. Harris (ex-YC partner) has seen nine-figure rounds close at $200k in revenue and companies fail to raise at $10M ARR. Be strategically persistent - love the take that "prepared minds get built in casual conversations".

CASE STUDY

This article tracks six liquidity events, from first check to last share, then runs IPO against M&A.Snowflake's lead VC took 9.5 years from first check to seeing a return, and that's the best case. Rubrik's lead is 12.4 years in and 82% out. Wiz went from founding to $32B in cash in six years.

Issue 390

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SaaS METRIC OF THE WEEK

Always a good report - this bookmarkable  Guide to SaaS Metrics from equals.com covers all the greatest hits and more (ARPA, LTV:CAC, Burn Multiples, etc.).

SALARIES

Want to retain startup talent? Their pay still matters. This breakdown shows how overall compensation mix (cash vs. equity) impacts retention, with clear data points by role, stage, and geography. Bookmark this for your next comp review for sure.

MEAT PROXIES

Copy the ticket into Claude Code. Don't read the output. Paste reviewer comments back in. Repeat. Who actually did the work here? You're just being a meat proxy, and if that loop works with your brain off, the company can run the loop without you.

RAISE

A whopper guide (149 pages) that provides actionable insights for navigating the complexities of raising capital, covering investor relations, pitching essentials, market awareness, and the fundraising process.

NEGATIVE CAC

Athyna's newsletter will do $750k to $1M this year - this ain't no side project because it also drives 12 to 15% of their pipeline. They call it negative CAC: while we all fight to lower acquisition cost, they friggin' get paid to fill the funnel!

OPTIONS and ESOP

Stock options are a necessary thing for hiring and retaining the best talent in this hyper-competitive startup land, so how can companies build an effective and compelling option plan? Check this wonderful site that has compiled a set of benchmark data, comprising over 20,000 option grants from more than 1,650 startups across the US and Europe, sorted by Seed or Venture stage.

AI DEBT

The metrics of AI Data Centers are crazy - $4T is the debt hyperscalers and data center operators raise over five years (to build about 70GW and servicing that is gonna need $1.2T to $1.5T in AI revenue  (it's $100B to $200B today). His companion post: GPU prices doubled in six months while AI got cheaper, and the metric to watch is gross profit per GPU-hour. Meanwhile, GPU rentals doubled to $8.08/hour in six months, but AI got cheaper, and the metric to watch is gross profit per GPU-hour.

CROSS-SEL

L: Who owns cross-sell at your place: sales, CS, or the AM? This article says the answer is none of them and all of them. It goes to whoever watches the data. For example, if it came from usage, whoever watches usage owns it. If it came from new budget or a new buyer, it's sales. If nobody's sure, it's the AM.

CASE STUDY

LOOPS: Top startups don't grow by accident; they figure out how run growth loops that compound effects. This playbook breaks down tactics from the likes of OpenAI and Pinterest.

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