Top 10 in Tech — A weekly top 10 for B2B tech operators: SaaS metrics, pricing, retention, GTM, fundraising and product strategy. Published every Friday.

The weekly top 10 for B2B tech operators · Every Friday

380 issues · Every Friday since 2018 · 09:00 NZT
Issue 380

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SaaS METRIC OF THE WEEK

Burn Multiples tells you how efficiently your startup converts cash burn into ARR. It's the clearest signal of whether your growth is efficient - or just an expensive way to burn money. This breakdown covers benchmarks by stage and why 1.5x is the new magic number for survival.

MARKET SIZING

The dreaded slide on everyone's pitch deck. What's the size of the market? TL;DR: If the market is not huge, same with your startup. Understanding the nuances of TAM, TOM, and SOM is a great way to get started understanding market sizes as it applies to your business and the business problem your startup solves.

AI ECONOMICS

ICONIQ's third State of AI report is out - opening line is a banger: "_a year ago, boards wanted to hear the AI strategy. Now they want AI unit economics_". 66% of those surveyed put agentic capabilities in their top three product investments (so it's the clear #1), AI products went from 32% to a projected 42% of revenue, internal agent productivity gains sit under 30% (not suprised), Consumption pricing rose from 35% to 42% of AI builders in six months, outcome-based from 18% to 23%.

PAY

Another great report out this week - this one on how much to pay the Finance bigwigs: The 2026 Technology Finance Executive Compensation Benchmarks - CFO median base $285K, median target bonus $100K, median annual equity $1M. Cuts by revenue tier, geography and funding source. But a CFO at a $100M+ company earns about 55% more than one at a sub-$10M company.

LAWSUIT

Apple is suing OpenAI for trade secret theft, and the filing reads like they have all the receipts plus some. Apple audits company devices and server logs and alleges that one ex-engineer never returned his Apple laptop and then used it to pull confidential docs. They want discovery. They call this 'the tip of the iceberg.' Popcorn time.

CODE REVIEW

We're beyond vibe coding, and our agent co-workers write code faster than us humans can review it. This article thinks that the answer isn't reviewing faster; it's reviewing less - their agent gives the final approval on roughly 1 in 3 PRs merged to main, 1.6K last month. It only touches PRs under 500 lines, with auth, secrets, and billing deny-listed.

PRODUCT

Repeat after me - persona, problem, proposition, positioning, product, promotion - those are the six Product "Ps" s for product validation - find out before you build it - pitch it to 10-20 target customers, and come back with either a send it, iterate it, or kill it decision.

CASE STUDY

Most VC firms scale by adding partners or dollars. Theory Ventures scaled by adding engineers - three investors and a nine-person intelligence organization, thirteen people total, building agents that map markets and surface companies before they raise. The results: 2x the deals analyzed.

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Issue 379

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SaaS METRIC OF THE WEEK

SPEND - 48% of equity-backed private SaaS companies are running at a loss, versus 17% bootstrapped. Crazy stat - VC-backed companies are spending 100% more on marketing and customer success, and 70% more on sales, to grow 25% a year against a bootstrappers' 20% average. The biggest single line is R&D at 22% of revenue, ahead of sales at 15% and marketing at 8%.

SPEED

Sure, AI can make you fast - but can it make your company faster? This article argues that it's because we are handing off the slow stuff to everyone downstream of you.

BEZOS

The AI Corner watched a 90-minute Jeff Bezos interview so you don't have to, and also pulled 10 ideas founders and investors should/could steal. Here's a good one -  the engineer's job is not typing code; it's identifying problems, and that's the layer that survives.

VENTURE

Venture is on a boom. Global venture funding reached an all-time record of $510B in H1 2026 (ALL of 2025 was $440B). Sounds crazy, but the majority of that money is concentrated into some insane deals (OpenAI and Anthropic account for $217 B of that figure all by themselves). IPOs and M&A are also back.

SEARCH 1/2

Check out this study of 1M+ high-volume keywords - about a 30% decline in search demand. But SaaS is a winner: its search volume is up 48% year-over-year, one of only three verticals beating the AI-driven drop-off. FinTech got hit hardest; it's down 37.7%. Also - crazy new data point - 18% of consumers have bought something on an AI recommendation without running a separate search

SEARCH 2/2

Want to read a 40-page paper on "The Impact of Google AI Overviews on Publisher Traffic and User Experience"? Didn't think so, so here is the TL;DR - When a Google AI Overview appears (on about 40% of searches), clicks throughs drop 39.8% and zero-click searches jump 34.5%. What is interesting here is that Ad clicks don't move, so Google's revenue is just fine, and the publisher eats the loss. Users were no happier with the summaries than without - so it's diverting traffic without really helping the searcher.

CASE STUDY

Coca-Cola cut their marketing-investment decision cycle from two weeks to an hour using 'Fuel Light 360', their proprietary AI scenario-modeling tool. It lets teams model marketing spend scenarios in real time, which also shifted meetings from arguing over whose right to actual decisions.

Issue 378

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SaaS METRIC OF THE WEEK

CAC PAYBACK: The 'payback' period is the nuance of why we measure CAC. How long until we break even? Benchmark-wise, the negative trough is way longer than you think, so take a seat! New B2B customers, on _average_, take 2 years and 2 months to become profitable. SaaS world changes that a bit - payback periods have accelerated in the - 5X increase in payback under 6 months (see report at #2 below for more on that) CAC payback still really highlights the deep dependency on access to capital to fund a Tech company's growth through these SaaS Cash Flow Troughs.

GTM

A genuinely meaty report from Mercury Fund - their 2026 Early-Stage GTM survey (125+ B2B leaders) covers funnel, unit economics (see CAC above), comp, org design, and AI.Win rates up from 29% to 33%, mid-funnel sliding (Lead-to-MQL 41% to 32%), 4:1 LTV:CAC from 0% to 14% of teams.  ChatGPT adoption at 80%, Claude at 60%, Gemini at 50%, though that may have changed in the months since this survey was completed.

AEO

ChatGPT referral traffic to monitored sites jumped over 60% in May, and homepages went from 3.5% of those referrals to \~24%. The key takeaway: your homepage is now read by the LLM and clicked by the human, so it needs to serve both of 'em. Seven tactics in there from Clay, Rippling, Lovable, Ahrefs.

BOT SPEND

Agentic AI spending is gonna hit $201.9B in 2026, up 141%, and it overtakes chatbot/assistant spending in 2027 for the first time, according to Gartner's first dedicated AI forecast. Chatbots peak at $264.7B then decline; agentic grows at 119% CAGR to $752.7B by 2029. Talky Bots to Acty Bots.

HIGH AGENCY

The high-agency test - do you dare to try it? It's the 10x you. Picture a version of you ten times faster and braver, then do what they'd do today, the scary email, the project you'd close. The gap, apparently, isn't information, it's willingness to take discomfort now.

PLATFORMS

Check this report covering platform sales and revenue - The biggest gap between high and low performers in platform sales isn't how they sell, it's what happens after signature: on whether customers can see value post-go-live, top sellers scored 1.86 vs 3.23 (lower is better) - platform sale fails not because buyers aren't interested, but because sellers answer feature questions instead of the three buyers ask, can it be done, is it worth it, will we survive.

VENTURE

Nightmare VC story time - A Sequoia partner passed on Cloudflare early because he didn't think a woman could run a security infrastructure company (now worth \~$80B). A $5M VC commit was cut to $100K on closing day, A GP fell asleep during a Series A pitch, and nobody in the room woke him - way more cringe stuff in there!

PRICING

If you even vaguely sell a wrapper, don't price AI like you are reselling electricity. Price it based on the work it gets done. If a customer brings their own API key and sees raw inference cost on their bill, will your pricing survive? Cost-plus margin breaks, value-based holds, because you're selling outcomes, not tokens. Good example in there - Sierra charges per resolved ticket (and $0 for failures).

NO!

Digging this one back from the archives - every feature you say yes to is maintenance, bugs, and onboarding cost you signed up for forever. So knowing when NOT to code is the skill most of us need to get better at or master.

CASE STUDY

Ascend COO Omar Ismail boosted ARR 38% in six months without hiring a growth team, using Claude Code to build and run the entire stack. Six months ago: $20M ARR, 95% from word-of-mouth, zero paid acquisition

Taking the week off next week - Happy 4th of July break y'all!

Issue 377

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SaaS METRIC OF THE WEEK

Time to value (TTV)- an old but re-emerging metric du jour (see why in #2 below): the gap between a customer signup and the first real product value, the Aha moment (like Dropbox's first shared file, or Slack's first channel message). There is also a corollary "trough of disillusionment" that your customers may need to navigate.

NPS

Is NPS dead? A panel of CS leaders from Content Square, LinkedIn, and Carta discussed this very question at SaaStr AI 2026 - their opinion? Yup! NPS has low response rates; non-responders are churners, and there is no correlation with gross revenue retention. One of them keeps it only because the board still asks for it. Replacement KPI: time to value - see #1 above.

PRICING

Big report on AI pricing. 89% have exceeded their initial AI budget - 45% significantly, 44% moderately, only 9% on budget. Top reason: AI features drove more usage than expected (67%), usage scaled faster than expected (63%). Only 10% blamed vendors changing pricing post-sale. 67% name IT as the primary owner of AI cost risk, just 17% Finance. 55% find credit/token pricing harder to evaluate for AI than for SaaS.

BIAS

This is a good one - I'm guilty of more than I care to admit - "The cemetery of failed startups doesn't give interviews." Giacomo Falcone has a rundown of 17 cognitive biases we can all admit to, covering survivorship bias, anchoring (whoever speaks first sets the negotiation ceiling), and the blind spot that the more sophisticated you are, the better you rationalize flawed thinking.

BOOTSTRAPPERS

I haven't talked much about this in a while - and it comes with another quotable post - "Money lets founders scale noise," Oh and here is another quote (and also the title of the book referenced) "The Power of Broke" and I can certainly relate - A funded founder can spend months on brand, hires, and features before learning the offer is unclear, capital removes that pressure too early, letting founders buy activity before earning clarity.

AI KILL SWITCH

Probably one of the most significant AI drama/stories yet. The US government ordered Anthropic to suspend Fable 5 and Mythos 5 over the weekend, citing "national security". The directive barred access by any foreign national, including Anthropic's own non-citizen staff, forcing Anthropic (a couple of hours later) to pull both models worldwide, including on AWS Bedrock. And then they had to go visit Trump in DC - coincidentally also on his birthday.

AI CODE

New working paper on AI productivity - Claude Code now signs over 5% of all public GitHub commits, Autocomplete raised developer commits 40%. Sync agents took the cumulative effect to 140%, async agents to 180%. New iOS apps roughly doubled to \~100K/month since agentic coding arrived, but total usage of new apps is flat across the App Store

SPACEX

That bonkers SpaceX $75B IPO last week (biggest in history) also paid a crazy $500M in underwriting fees, also the biggest ever - which sounds like a massive amount but is only 0.67% of the overall $$. Most IPOs pay 4-5%. Goldman Sachs and Morgan Stanley each took 20% of SpaceX's fee allocation, which is about $100M apiece.

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