POD OF THE WEEK: An interview from Profitwell with Mark Roberge - creator of the playbook listed in #4 above - The Science of Scaling.
POD OF THE WEEK: From SaaStr to compliment #1 above: Churn is dead. Long live Net Dollar Retention (NDR) with David Kellogg
BONUS: Here is a free online pass to TechCrunch's SaaS event next week (Oct. 27). Use the code "techstarsfree".
POD OF THE WEEK: Customer churn is the bane of SaaS businesses - data can help understand the causes of churn and take action to reduce it.
SaaStr Annual 2021 came to an end last week and many of us could not be there in person. So I've snooped the internet and put together a list of 10 key learning for us absentees
POD OF THE WEEK: The video version of #10 above on how to run a SaaS business that has both a large self-serve component and a free edition (ironically a story about Vimeo hosted on YouTube).