The weekly top 10 for B2B tech operators · Every Friday
NPS - it’s a metric that allows a company to understand customer loyalty and there is a massive correlation of NPS to growth If you are looking to become a practitioner (or improve as one) this article from Andrew Chen of a16z really covers all the fundamentals of NPS and why you should care (also - quick plug for my peeps at Ask Nicely if you need a good NPS platform that provides all of the survey and analysis tools you need).
If you are running a team and need to have frequent 1:1’s, (especially as remote work rises) you probably need to bookmark this page right now (I did!). It’s a Question Bank for Better 1:1s and if you still need to raise your game by holding more impactful 1:1s (I do!) - check this article (which lists 6 other must-read articles) from FirstRound Capital.
There is a lot to learn about what to say in under 3 minutes. Here are 11 really helpful and actionable tips for a good pitch, which is obviously missing one that I think is important - TIME!
How the heck does a business double revenues in a year? I love users stories and here is a great one from Supermetrics on how they went from €10m to €20m ARR in 12 months.
Are not just the realm of SaaS. More and more B2C businesses are offering subscription-based models (from Spotify to Les Mills online to Stitch Fix). Customer preference and predictable revenue are great outcomes so check out this deep dive PDF report from the always awesome team at Business Insider.
The acronym we all suddenly know: Work From Home. I run a 100% remote team, so this topic is always top of mind. But Covid-19 means I’m not going to be alone, being alone. Twist has all the guides you can possibly need in this one central spot. For many there is a trust issue sending the employees home - here is how to make that and how to optimize for productivity.
Sounds like you? This is definitely worth a watch and read, complete with a video on a process for finding SaaS-solvable problems.
(luckily not the Microsoft kind). Just how important is a founding startup team? From an investor’s perspective it’s no 3 in the top 20 - here is why.
Selling into this market is serious stuff that requires serious strategy and readiness. Openview partners have a great article that dives deep into evaluation criteria Enterprise customers use and Octopus Ventures discusses why your deal didn't close.
Not AgTech, but this article argues that building entire verticals within SaaS for SMB and Mid-Size customers is a winning strategy in the upcoming years, using Shopify as a clear, and very understandable, example.
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