# Top 10 in Tech - What to know for Week ending February 8, 2019

Published: 8 February 2019
Canonical: https://www.top10in.tech/posts/week-ending-february-8-2019

## 1. SECURITY

Data breaches are, unfortunately, an ever evolving and trending topic. One of the biggest breaches to date, with 773 Million records discovered, was [reported last month](https://www.troyhunt.com/the-773-million-record-collection-1-data-reach). So how do you as a consumer know if any of your online accounts or passwords are compromised? Luckily the team at [TroyHunt](https://www.troyhunt.com/) are trying to solve that problem and have built a portal to check both compromised [email addresses](https://haveibeenpwned.com/) AND, more importantly, [Passwords breached](https://haveibeenpwned.com/Passwords). PRO-TIP: [Password managers are a good thing](https://www.troyhunt.com/password-managers-dont-have-to-be-perfect-they-just-have-to-be-better-than-not-having-one/), as is [Multi-Factor Authentication](https://techbeacon.com/security/8-reasons-you-should-turn-multi-factor-authentication).

Link: https://www.troyhunt.com/the-773-million-record-collection-1-data-reach

## 2. VC

[18 charts that really illustrate the state off US Venture Capital in 2018](https://pitchbook.com/news/articles/18-charts-to-illustrate-us-vc-in-2018). Records were reached and looking forward to 2019, thanks today in [this report from Silicon Valley Bank](https://nztradeandenterprise-my.sharepoint.com/:b:/g/personal/jon_davies_nzte_govt_nz/EQfv_-2mdyNJk8LNdrCb8zkBB8fZWdsg83s6ICHjV3xuhw?e=F4lXuV), the [Unicorns](https://pitchbook.com/news/articles/unicorn-class-of-2018) of today raise nearly 4x the historical average for venture-backed tech companies at IPO.

Link: https://pitchbook.com/news/articles/18-charts-to-illustrate-us-vc-in-2018

## 3. FINTECH

FinTechNZ just launched a detailed [NZ FinTech ecosystem map](https://fintechnz.org.nz/wp-content/uploads/sites/2/2014/10/FinTechNZ-Landscape-Map-1.01.pdf). It’s a fun one to review and can also be compared to this more [global one from CB Insights](https://s3.amazonaws.com/cbi-research-portal-uploads/2018/10/05124136/2018-Fintech-250-Market-Map1.jpg).

Link: https://fintechnz.org.nz/wp-content/uploads/sites/2/2014/10/FinTechNZ-Landscape-Map-1.01.pdf

## 4. CO-WORKING

WeWork (where our SF offices are based) is currently [valued at $47 Billion](https://news.cgtn.com/news/3d3d414d7a63444f31457a6333566d54/share_p.html) USD - it’s real-estate-as-a-service model has served them well but is it overhyped and overpriced? [CB Insights have just published a 47 page report](https://nztradeandenterprise-my.sharepoint.com/:b:/g/personal/jon_davies_nzte_govt_nz/EcvPSP6EktBCoNfyeAgk3c4BEGOEb2i_sGMjxYgUvBh1wQ?e=lDLlwP%0A) on this leading real estate/tech company.

Link: https://news.cgtn.com/news/3d3d414d7a63444f31457a6333566d54/share_p.html

## 5. AMAZON

Online sales growth slowed for Amazon according to their [recent earnings call](https://www.nytimes.com/2019/01/31/technology/amazon-earnings-sales-cloud.html), but they still had their biggest quarter on record. Just exactly how big is the business? Well it's almost too big to comprehend - for example just the Cloud division, Amazon Web Services (AWS), [generates more revenue than McDonald’s](https://qz.com/1539546/amazon-web-services-brought-in-more-money-than-mcdonalds-in-2018).

Link: https://www.nytimes.com/2019/01/31/technology/amazon-earnings-sales-cloud.html

## 6. SaaS SPEND

We’re at SaaStr Annual this week, so expect a deluge of SaaS news next week. But let's start with: How much does the average SaaS Company spend on R&D? [Average is 23%](https://medium.com/@sammyabdullah/saas-companies-spend-23-of-revenue-on-r-d-2c8cbde5da63). OK - what about Marketing? Tomasz Tunguz has [taken a look](https://tomtunguz.com/sales-marketing-spend-model/) and even supplied a [simple worksheet](https://docs.google.com/spreadsheets/d/1RgDvUTqazEoDB_rEN2Bk3Pj79nrXeIJeUT1WtxKXCds/edit#gid=0). Looks like [10% is](https://www.bigdropinc.com/blog/how-much-should-your-saas-marketing-budget-be) [about](https://www.bigdropinc.com/blog/how-much-should-your-saas-marketing-budget-be) right

Link: https://medium.com/@sammyabdullah/saas-companies-spend-23-of-revenue-on-r-d-2c8cbde5da63

## 7. NPS

What is it and why do we measure it? From our amazing Customer, [Asknicely](https://www.asknicely.com/), [This White Paper](https://www.asknicely.com/blog/customer-experience-metrics-understanding-csat-ces-nps-5-star) reviews common user experience metrics including NPS (Net Promoter Score) and how to measure and calculate this and other very important customer data points.

Link: https://www.asknicely.com/

## 8. SALES QUOTAS

In past newsletters I have referenced [AE](https://medium.com/north-america-tech-for-kiwis/new-saas-report-from-the-bridge-group-680c2b7cd3d6) and [SDR](https://medium.com/north-america-tech-for-kiwis/2018-sdr-metrics-report-from-the-bridge-group-f7fee0ad46df) metrics and quotas. But what about quota expectations in renewal and cross sell/upsell within a Customer Success Team? [Tomasz Tunguz takes a look](https://tomtunguz.com/how-much-arr-can-a-csm-manage) based on a [report last year from Gainsight](https://www.gainsight.com/blog/customer-success-team-planning-cost-benchmarks). Most Customer Success Managers can handle between $2-$5M in ARR and somewhere between 10-500 accounts (but it varies based on segment/ACMR).

Link: https://medium.com/north-america-tech-for-kiwis/new-saas-report-from-the-bridge-group-680c2b7cd3d6

## 9. FAANG

Apple gave both [Google](https://www.theverge.com/2019/1/31/18205795/apple-google-blocked-internal-ios-apps-developer-certificate) and [Facebook](https://9to5mac.com/2019/01/30/facebook-research/) a [virtual clip around the ears last week](https://www.theverge.com/2019/1/31/18205795/apple-google-blocked-internal-ios-apps-developer-certificate) by revoking their ability to publish internal and beta/test apps on the iOS platform as they were both found to be abusing Apple requirements for app deployment and data collection. The team at The Information have some [interesting insight](https://www.theinformation.com/articles/inside-techs-civil-war-and-what-it-means) on where this can all could go. Apple definitely get to take the higher ground.

Link: https://www.theverge.com/2019/1/31/18205795/apple-google-blocked-internal-ios-apps-developer-certificate

## 10. eSPORTS

. This category of entertainment (watching other people play video games) is massive. It boggles my mind. If you are a non-gamer like me, [reading this article is helpful](https://qz.com/1538022/the-complete-guide-to-esports/) to really lean into just how big eSports is and [will be](https://www.bmmagazine.co.uk/business/can-the-esports-industry-maintain-its-rapid-growth-rate).

Link: https://qz.com/1538022/the-complete-guide-to-esports/

## POD OF THE WEEK

What does it actually take to win at enterprise sales? a16z Podcast covering [stories and Lessons in Enterprise Sales](https://a16z.com/2019/01/30/enterprise-sales-levine-leslie-vets-valley/)

**BONUS**: Applications for the [Y-Combinator Summer 2019 batch](https://blog.ycombinator.com/applications-for-yc-summer-2019-are-open) are now open and they are also on the hunt for anyone in an emerging filed for an [all expenses paid weekend in Boulder, CO in April](https://blog.ycombinator.com/yc-120) (from anywhere in the world).

Link: https://a16z.com/2019/01/30/enterprise-sales-levine-leslie-vets-valley/